Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

Our items are made from natural materials such as bronze, silver, leather and forged iron. We don't use any alloys or metals such as nickel. All our work is designed and created by our small team of artisans. We are constantly searching for new ideas for our designs which are created with heart and soul :)

Payments

► Paypal and most major credit cards, as well as Etsy gift cards, are accepted. Orders can be cancelled within 3 days of purchase date. After the order is shipped it cannot be cancelled.

Shipping

► Orders are usually shipped within 2-3 business days, unless there's a delay in production. Custom orders are shipped within 1-2 weeks depending on each order. Shipping is form Ukraine and usually takes about 2-3 weeks for delivery to USA, Canada, Asia and Australia and about 10-14 days to most European countries.

► We are not responsible for mishandled or lost orders in the mail. All packages can be traced from the http://ukrposhta.ua/en/vidslidkuvati-forma-poshuku website to confirm the package was shipped and left the country of origin. When the package arrives in the destination country the postal service is responsible for handling the package, from that point on you can trace the package on your country's website. If they fail to deliver your mail please file a complaint or a claim with your local post office.

► All mail 'returned to sender' for any reason can be resent again for additional shipping payment.

Refunds

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 3 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

► Please contact me first if there's any problem with your order. If you wish to return or exchange an item contact me for information. Buyer pays return shipping. Shipping for returned items will not be refunded. For exchanges, buyer needs to ship the item back first, unless item arrived badly damaged, broken or had missing parts. If the package was mishandled by the postal service we are not responsible for their damages, you will need to file a complaint with your local postal service.

Additional

::::::::: CUSTOM ORDERS ::::::::::
Currently we do not accept custom orders.

::::::::: WHOLESALE ::::::::::
Wholesale discounts are available and depend on the amount of items and order total. Please contact first to inquire about a wholesale discount.

Legal imprint